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  • Privacy Policy


IDM Limited Privacy Policy (Effective 25/05/2018)

What information do we collect about you?

When you place an order with us either in shop or on our website, we request that you provide your contact details such as your name, telephone number and email address. We use this information to communicate with you about your orders.

Our DecoNetwork system allows us to store a customer’s purchase history. This history will display the contact information you provided as well as any decorations used for the order.

As with many websites, we also collect non-personal information about you. This includes browser type, your ISP, operating system and your IP Address. Non-personal information cannot be easily used to personally identify you.

How will we use the information about you?

We use the information provided by you to process and fulfil orders. If your order requires a logo application, we will email a proof of the order for approval. If at any point during processing we have a query about your order, we will contact you using your preferred contact method. You will be contacted once an order has been completed.

If you have agreed to us holding your information, it will be stored on secure servers maintained by DecoNetwork. We will store your name, telephone number, email address, mailing address and purchase history. This information is not shared with any other third party companies without your consent unless required to do so by law.

We may require a third party company to digitise your logo for us. In these situations, we will ask for your consent prior to sending the logo to this third party company. The only information that is shared in this exchange will be the logo. Your contact details and purchase history will not be shared.

Any non-personal information collected is used to maintain, evaluate and improve our website.

Our Lawful Basis

A component of GDPR is the requirement of companies to identify the lawful basis or reason for processing any personal data.

By placing an order you enter into a contract of purchase with IDM Limited. We will process the data you provide at the time of purchase to fulfil your order as agreed.

We will only send marketing emails to those customers who have consented to receiving such information. You may at any time opt out of receiving these emails.

In special circumstances, we may need to process the data you have provided us to comply with applicable legal obligations.

What about Children’s Privacy?

Our website is intended for users aged 13 and older only. Accordingly, we will not knowingly collect or use any personal information from children that we know to be under the age of 13. In addition, we will delete any information in our database that we know originates from a child under the age of 13. Prospective users between the ages of 13 and 17 can only use the website under their parent’s or legal guardian’s supervision. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we remove your information from our database and/or opt-out from receiving communications from us. If you wish to do so, please contact us at salesteam@idml.com .

Disclosure of Your Data

In certain circumstances we may disclose your personal information to a third party.A third party acquires IDM Limited through merger or business acquisition. Your information would be considered part of our assets in such an event. You will be contacted via email or by a notice on our website of any such change in ownership or control of your personal information.

  • We may be required by law to disclose your personal information, such as with a court order.
  • If you have opted in to receiving marketing emails from us, we will store your name and email address on our MailChimp account.
  • We use servers maintained by DecoNetwork to process our orders. If you consent to us holding your information for future use, your information will be held on DecoNetwork’s secure servers.
  • Protecting Your Data

The security of your personal information is important to us. When you enter any sensitive information while using our website, we encrypt that information using secure socket layer technology (SSL). Any information that we hold on you is kept on secure servers maintained by DecoNetwork. While we use all reasonable efforts to keep your information safe, no method of transmission over the Internet is entirely secure. For this reason we cannot guarantee the security of personal data transferred by you or to you via the internet.

For information on how MailChimp keeps information safe please visit https://mailchimp.com/about/security/ .


If you have agreed to receive marketing information from us, we will use your name and provided email address to send offers periodically. To distribute our offers electronically, we use the email marketing service MailChimp. Your name and email address will be stored on a mailing list within our MailChimp account.

You may opt-out of receiving these marketing emails at any time. To do so, please click the “unsubscribe” button at the bottom of the email. Alternatively, you may email us directly using salesteam@idml.com.

Access to your information and correction

You have the right to request a copy of any information that we hold about you. If you would like a copy of any personal information, please contact us via email using salesteam@idml.com .

It is important for us to have accurate and up to date information about our customers. You may correct or request to have us remove any information that is incorrect from your account. With your permission, we may periodically contact you to verify the accuracy of the information we hold on you.

Your Rights as a Customer

  • Right of Access: You have the right to request any information that we hold on you. We ask that you submit this request via email to salesteam@idml.com . There is no charge for this service.
  • Right to Rectification: You have the right to correct or update the information that we hold on you.
  • Right to Erasure/to be Forgotten: You have the right to be forgotten and to request that any data that we hold on you be erased.
  • Right to Restrict Processing: You have the right to limit how your data is processed.
  • Right to Data Portability: If you request from us the data that we hold on you, this information will be provided to you in a CSV or PDF file.
  • Right to Object: You have the right to opt out of or refuse any direct marketing.

Links to Other Websites

Our website contains links to other websites such as Twitter and Facebook. These websites have their own privacy policies. The privacy policy detailed here applies only to IDM Limited.

How to Contact Us

If you have any questions about this privacy policy or about the information we keep about you, please do not hesitate to contact us using one of the methods below:

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